Program Officer, Strategy – Jordan


Job Overview/Summary:

As an important member of the Program Delivery Pillar of the Crisis Response, Recovery & Development (CRRD) Department, the Program Officer, Strategy will be expected to develop a broad knowledge of all IRC programs and operations. in the world. The Program Officer will support country, regional and HQ leaders through project management, planning and communication related to IRC’s strategy and performance processes. Reporting to the Senior Director, Strategy and Performance, the Program Officer will provide project management support to select strategic projects, typically within a cross-departmental effort and scope. S/he will need to quickly break down problems and quickly iterate towards effective solutions, building buy-in and building partnerships. This position will also support coordination and communication within the Program Delivery pillar and with other parts of the IRC. This is a challenging position that requires strong strategic problem-solving skills, excellent interpersonal skills, a high level of personal initiative and the ability to work well in a distributed, multicultural and fast-paced environment. Being comfortable with ambiguity and complexity, and being driven by impact are essential requirements.

Main responsibilities:

Strategy Coordination: Support effective coordination of IRC Strategy 100 implementation by:

• Provide project support to the Strategic Action Plan (SAP) Steering Committee, including: preparing meeting agendas and presentations; monitoring of key actions; engaging and communicating with members as needed;

• Support CRRD management to monitor progress towards Strategy 100 goals and provide timely analysis to inform departmental priorities;

• Support the annual SAP-informed planning process ahead of the budget cycle to ensure that departmental priorities are informed by national and regional priorities, as reflected in national SAPs;

• Support effective representation of the CRRD program delivery pillar in key coordination mechanisms with other ministries.

Strategic Action Plans (SAPs): support for the design and development of new processes/products, oversight and delivery for the full cycle of national Strategic Action Plans (SAPs), including:

• Support and manage continuous improvement of ongoing SAP processes, including SAP progress reporting, updating strategic priorities and implementation planning;

• Support new countries to create a SAP, external SAP and SAP implementation plan, or to conduct a review of their SAP

• Develop and deliver onboarding sessions/trainings and other presentations as needed on SAP process deployment or requiring updates for country, regional and HQ staff

• Maintain SAP database (Excel workbook) and prepare summary presentations on related information for various internal audiences;

• Coordinate the development of budget investment requests to support country SAP delivery;

• Prepare CRRD Newsletter contributions and Senior Leadership Group (SLG) updates, as well as other regular and ad hoc internal communications as required;

• Compile a draft of the bi-annual global SAP summary report to keep the organization informed of countries’ progress towards the strategic objectives.

Planning, Learning and Communications: Support CRRD program delivery leadership in effective strategic planning processes, sharing learning and communications:

• Support the sharing of ideas and experiences of CRRD leaders and national staff across the department, the wider organization and with external audiences, including developing and administering survey questionnaires and preparing summaries lessons learned that can be widely shared for continued learning;

• As part of the SAP informed planning process, promote an organizational culture of data-driven decision-making by providing clear and relevant insights into SAP data across the organization;

• Maintain a standard set of products to be used to orient new audiences (new hires, board members, donors, others) to CRRD work with a particular focus on strategy delivery and SAPs;

• Manage a communication plan for SAP processes and support the maintenance of engaging and accurate strategy/CRRD related content on RescueNet and;

• Support the management of regular and ad hoc meetings of the department (development of the agenda, presentation support, follow-up of actions);

• Support for additional CRRD management tasks, as needed.

Support for other strategic projects: Provide limited project management or technical support to projects supporting key initiatives related to the implementation of our strategy. This could include:

• Support the advancement of IRC’s Project Cycle Meetings (PCM) approach

• Support the continuous improvement of data and performance routines at national and regional levels

• Support other teams involved in developing tools to deliver specific aspects of Strategy100

Job requirements:

• Bachelor’s degree in humanitarian, development or related field required;

• Demonstrated project management expertise and mastery of key project management concepts and tools, such as work planning, defining roles and responsibilities, project budgeting and budget management;

• At least five years of experience working in a humanitarian or development context and in carrying out responsibilities such as coordination, strategic planning, administration and communications within an international organization required.

• Strong organizational skills; ability to manage time effectively, meet deadlines and work independently;

• Critical thinking skills; proven ability to solve problems and ensure appropriate follow-up; calm, adaptable and resourceful, able to deliver under pressure;

• Excellent oral and written communication skills; able to quickly gather, synthesize and summarize information in a clear manner;

• Ability to multi-task and work in a fast-paced, multi-cultural environment;

• Must exercise good judgment and be able to keep information confidential

• Excellent knowledge of MS Office applications;

• Knowledge of Arabic, French or Spanish strongly preferred, other languages ​​will be an advantage.

Key Working Relationships:

Position reports to: Senior Director of Strategy and Performance

Main stakeholders: CRRD management and national teams; Strategy Unit; Internal Communications

Working environment:

Standard office work environment

Occasional travel to IRC headquarters and country program offices will be required, including possible travel to high-risk environments to support IRC field teams.

The IRC and IRC workers must adhere to the values ​​and principles set out in IRC Way – Standards of Professional Conduct. They are integrity, service, equality and responsibility. In line with these values, the IRC applies and enforces policies on protecting beneficiaries from exploitation and abuse, protecting children, anti-harassment in the workplace, fiscal integrity and anti-retaliation.

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